Common queries answered
Frequently Asked Questions
Absolutely!
Our payment options include Stripe and Paypal, two of the most trusted and secure payment providers in the world. And if you aren’t satisfied with your purchase, we offer a 100% Money-Back Guarantee.
We began as a shop on Etsy called FetFashions, where we have a five-star rating, more than 600 positive reviews, and fulfilled over 4300 orders. We are also an official Top Rated eBay seller with over 200 positive reviews!
We opened our own store because we wanted more flexibility in how we offer our products and serve our customers. Here we are able to offer better prices, free shipping, and a wider selection of items than we can sell anywhere else!
Yes, we ship our orders in unmarked packaging, labeled with a return address of “CMM, LLC.” The outside of your package will not display any reference to Queen of Spades or the nature of the products inside.
Your purchase will show up discreetly on your bank statement with the merchant name ‘QShirts’ for Stripe purchases or ‘FFashions’ for Paypal purchases.
Please note that if you or a joint party contact your bank about your purchase, the bank may provide information which will identify the website where you made your purchase.
A detailed size chart is available in the image gallery for all our clothing items. Please review our size charts carefully – this will help avoid disappointment for you and lost income for us.
If you are having trouble choosing a size, we recommend that you measure a similar item of clothing that you already own, and compare those measurements to the size chart.
If you’re still having trouble deciding, please feel free to contact us using the form on this page, and we’ll do our very best to help!
Please do NOT purchase an item in multiple sizes for the purpose of trying them on and returning those that do not fit. Because we guarantee that all our items are brand-new and never worn, we cannot resell returned items and our small business takes a 100% loss in these situations.
Because all our clothing items are made-to-order, we kindly ask that you do not purchase items just to try them on, or purchase an item in multiple sizes for the purpose of trying them on and returning those that do not fit.
Please be sure to verify the correct size before you purchase. If you are having trouble deciding, check out the entry above labeled “I need help choosing a size!”
If you still have size issues with your order, we are happy to accept returns or exchanges – please contact us using the form on this page.
We ship all orders within 3-4 business days using USPS First Class. We will send tracking information to your email once your order has shipped.
U.S. orders typically arrive within 5-7 days after shipping.
Orders outside the U.S. may take anywhere from 2 to 8 weeks to arrive, depending on customs and delays due to current global events.
Unfortunately, we must label all international orders accurately and with the correct dollar value. If we labeled our orders as “gifts”, it would be considered postal fraud and we would risk completely losing our ability to ship packages – it simply isn’t worth the risk. We appreciate your understanding.
We are NOT a dropshipping business. We are a U.S. based company, and we personally prepare and ship all orders.
We design and produce the majority of our products ourselves. We also offer some select products created by others, which we keep in stock in our own shop where we can verify the quality of every item we ship.
If you aren’t satisfied with our products or our service, please contact us using the form on this page and we’ll do our very best to address your concerns.
Unlike many online kink clothing stores who outsource or dropship their items, we actually own and operate our own production shop. This gives us the ability to oversee every step of the process and make sure our customers are getting the best quality and service possible.
The trade-off is that our storage space is limited. We already have to keep a stock of around 2500 pieces of inventory just to supply the options and colors we currently offer.
We hope to be able to offer more options in the future, and we’re always open to suggestions for what colors you’d like to see!
Coupon codes can only be entered on the shopping cart page, before you click through to the Checkout page. Enter your code in the box labeled “Coupon Code” and click the “Apply” button.
Our site and checkout system are security-certificate certified, and we use Stripe and Paypal, two of the most trusted payment gateways in the world.
